Shipping Policy

Reliable Worldwide Delivery with Sylovona

At Sylovona, we aim to make international shipping clear and convenient for customers across supported destinations. Each purchase is prepared for dispatch before being handed to the relevant shipping provider, with tracking information supplied whenever the selected carrier supports it. Qualifying purchases may also receive Free Shipping after reaching the applicable order value. The information below explains processing times, estimated delivery periods, shipping charges, parcel tracking, customs responsibilities, delivery concerns, and other important shipping terms.

1. Preparing Your Order for Shipment

Following successful payment authorization, your purchase moves into the order preparation stage. Orders are typically checked, prepared, packaged, and made ready for dispatch within 3-5 business days. During this period, the appropriate fulfillment team confirms the necessary order details and prepares the shipment before transferring it to the delivery network.

After the package leaves the fulfillment location, a dispatch confirmation will be sent to the email address connected with the purchase.

Order preparation usually takes place Monday through Friday on regular business days, excluding relevant public holidays.
Major promotions, holiday seasons, and unusually high order volumes may occasionally extend normal processing periods.
Purchases submitted outside standard processing periods generally enter preparation on the next available business day.

2. International Delivery Estimates

Sylovona provides shipping to supported destinations internationally. Delivery speed depends on several factors, including the destination country, carrier operations, customs procedures, local postal networks, weather events, and transportation conditions.

Estimated Standard Delivery: Most shipments are expected to reach their destination approximately 14-21 business days after dispatch.

Delivery estimates may be extended by customs reviews, national holidays, extreme weather, transportation disruptions, or delays within the courier network. Tracking events can also appear at irregular intervals because updates depend on parcel scans recorded by participating carriers.

3. Delivery Charges and Free Shipping

Any applicable delivery fee is displayed during checkout before an order is submitted. When a purchase reaches the qualifying amount advertised on our website, Free Shipping may be applied automatically.

Standard delivery charges may vary according to the shipping conditions displayed during checkout.
Qualifying orders receive free shipping automatically after reaching the required cart value shown on sylovona.net.
The applicable shipping cost can be reviewed before payment is submitted and the purchase is finalized.
If an approved full refund qualifies for reimbursement of the original delivery charge under our refund terms, the eligible shipping amount will be included in that refund.

4. Checking Your Order Tracking

When tracking is supported for the applicable destination and shipping provider, shipment details may become available after the parcel has been dispatched. Customers can review available delivery information through our Track Your Order page using the relevant order details. Tracking information may also be included with the shipping confirmation when available.

5. Customs, Import Taxes, and Additional Charges

Orders delivered internationally may incur customs duties, import taxes, brokerage expenses, clearance charges, or similar fees assessed by authorities or service providers in the receiving country. These costs are established independently and are not included in the product price or regular delivery fee charged by Sylovona unless expressly indicated otherwise at checkout.

Any applicable import duties, customs taxes, clearance charges, and locally assessed fees are the responsibility of the recipient.
If a parcel is rejected or returned because required customs charges remain unpaid, refund eligibility will be assessed after the shipment’s final status is confirmed.
Customs examinations and border clearance procedures can add additional time to the overall delivery period.

6. Delivery Delays, Missing Parcels, and Damage

Once an order has entered the carrier network, transportation, parcel scans, and final delivery are managed by the applicable shipping provider. If a delivery concern arises while the shipment is in transit, Sylovona can assist with reviewing available tracking information and identifying an appropriate course of action based on the confirmed circumstances.

If tracking shows a parcel as delivered but it cannot be found, review entrances, mail areas, designated safe locations, household members, and nearby addresses before reporting the issue to the carrier.
Packages reported as lost or missing may require a carrier investigation before their final delivery status and available resolution can be determined.
For merchandise received in damaged condition, retain the item, shipping carton, internal packing materials, and delivery labels, and take clear photographs showing the damage.

7. Providing Correct Delivery Details

Customers should carefully verify all shipping information before completing an order, including the recipient name, street address, apartment or unit number, city, state or region, postal code, country, and contact telephone number. Sylovona cannot guarantee successful delivery when the shipping details supplied during checkout are inaccurate, incomplete, or no longer current.

If an error is discovered in the delivery address, contact customer support promptly while the order remains in preparation.
Changes to shipping details may not be possible after a package has been dispatched or entered the carrier’s delivery network.

8. Unsuccessful Delivery and Returned Packages

Shipments returned because of unsuccessful delivery attempts, recipient refusal, unpaid customs charges, or incorrect delivery details will be assessed after the shipping provider confirms the parcel’s final status.

Reshipment: When appropriate and available, a replacement delivery attempt may be arranged after accurate and complete shipping details have been verified.
Refund Eligibility: Any available refund and the amount eligible for reimbursement will be determined according to our applicable refund policy and the verified circumstances surrounding the returned parcel.

9. Shipping and Order Delivery Support

For assistance concerning order preparation, parcel tracking, delivery progress, or a requested shipping address correction, contact Sylovona through our Contact Us page and include the relevant order details.